Process Improvement

Business process improvement is a systematic approach to help an organization optimize its underlying processes to achieve more efficient results. It is an aspect of organizational development in which a series of actions are taken by a process owner to identify, analyze and improve existing business processes within an organization to meet new goals and objectives. When implemented properly, it can have such a high impact on businesses enough to be responsible for reducing cost and cycle time by as much as 90% while improving quality by over 60%.

Aligned with Business Goals
The strategic goals of the business often times drive the direction for our process improvement exercises.

Appropriately Benchmarked
Our process documentations clearly delineate the “as-is” from the “to-be” and highlight the basis and impact of what has changed

Customer Focused
We look beyond the status quo and determine what is best for the customer to drive automation of routine activities

Established Process Owners
As part of our exercise, we ensure all processes have responsible parties who answer to management on the process KPIs