From a business consultancy perspective, delivery optimization (or service delivery optimization) analyzes clients’ value chain processes, with a view to find creative ways to get services/ goods across to the customer faster. It is a variant of process improvement with keen focus on changing the overall customer experience to drive increased company turnover through higher sales volume.
We identify a need such as a change in consumer behavior due to social media prevalence
We develop a strategy to align our client business to this trend
We design a prototype solution and propose to ourclients
If proposal is accepted, we deploy a solution
Monitor the impact of this on the business as against previous method
Make adjustments and fine tune solution as necessary
Close out the implementation with the business