From a business consultancy perspective, delivery optimization (or service delivery optimization) analyzes clients’ value chain processes, with a view to find creative ways to get services/ goods across to the customer faster. It is a variant of process improvement with keen focus on changing the overall customer experience to drive increased company turnover through higher sales volume.

START
We identify a need such as a change in consumer behavior due to social media prevalence

RESEARCH
We develop a strategy to align our client business to this trend

DESIGN
We design a prototype solution and propose to ourclients

DEPLOY
If proposal is accepted, we deploy a solution

MONITOR
Monitor the impact of this on the business as against previous method

ADJUST
Make adjustments and fine tune solution as necessary

END
Close out the implementation with the business